Our Quality Promise

As we operate in a service industry we have built our business around a complete service promise. Quality is at the very heart of all our processes and when you place an order with us you can be guaranteed that what we deliver to you matches your specifications and expectations. The key to making it all this happen lies with our people and their achievement in ISO 9001 reflects the commitment of everyone in our business to quality and delivery assurance. First impressions count – we want ours to be a good one!

ISO 9001: Quality

Impro originally attained ISO accreditation in 1994 and has continued to perform within industry standards since then. Quality management is an integral part of our business and we continue to improve on our standards by regularly reviewing our objectives and targets. In March 2011 Impro moved to an Integrated Management System and is currently certified by SGS.

ISO 14001: Environment

Impro recognises the importance of environmental sustainability and we are committed to operating our business responsibly. In early 2011 we obtained ISO Environmental accreditation; formal recognition that we’re trying to continually improve our environmental performance. We try to produce quality print, with minimum impact on the environment...print that doesn’t cost the earth.

ISO 18001: Health & Safety

Impro obtained formal recognition in March 2011 for our Occupational Health and Safety Management System. This system promotes a safe and healthy working environment by providing a framework that allows us to identify our health and safety risks, allows us to reduce the potential for accidents and aids in improving overall performance.

BPIF

Membership of the British Printing Industries Federation (BPIF) has also been held for over 20 years.